The organization manages a portfolio of over 60 Mendix applications, each overseen by different teams. This structure has led to a lack of process streamlining, resulting in inefficiencies and inconsistencies in application management. Delays in problem resolution are common due to the absence of a unified process and clear ownership. Furthermore, comprehensive documentation is lacking, making it difficult to track changes, updates, and application performance. This lack of transparency extends to senior management, who find it challenging to gain a clear understanding of the utility and volume of these applications.
The company faced several challenges in application management:
BluoSoft set up an efficient managed service team structure with onsite/offshore model for supporting the clients critical applications. Robust processes were set up around Incident Management, Service Requests, App Administration and other Administrative and recurring/ad-hoc activities. The solution included the following components:
Centralised management of these applications evidently resulted in seamless application support and better turnaround time in resolving critical issues. Furthermore, it was easier to track bugs/issues/enhancements under one ADO board which also provided better visibility to senior management on ticket trends and traffic.
The centralized management of these applications led to seamless support and significantly improved turnaround times for resolving critical issues. By consolidating bugs, issues, and enhancements under one ADO board, senior management gained better visibility into ticket trends and traffic. The unified team provided 24/7 support for critical apps, implemented robust security configurations, and utilized an onsite/offshore model to ensure continuous coverage. This approach facilitated efficient incident resolution, system enhancements, thorough documentation, effective change management, user management, and periodic health checks, ultimately enhancing the overall operational efficiency and reliability of the organization’s Mendix applications.
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